Privacy Policy

1. Scope of this policy

This policy applies to information collected through the Site and related communications with Torbia. It does not apply to third-party websites, platforms, or services linked from the Site that operate under their own privacy policies.

Submitting a research request does not create a client relationship, confidentiality agreement, or obligation for Torbia to accept an engagement. Any formal engagement will be governed by a separate written agreement.

2. Information we collect

Information you provide

When the research-request or contact features are enabled, we may collect:

• Your name and business email address;
• Your business or organization name and website;
• Your selected need: Market Research, Competitive Intelligence, Opportunity Analysis, or “Not Sure Yet”;
• The decision, question, or objective you want to address;
• Background information and what you already know;
• Relevant market, industry, customer, competitor, geography, and timeframe details;
• Your preferred project timeline;
• Your communications with Torbia; and
• Other information you choose to provide.

Information collected automatically

Our hosting, security, and technical providers may automatically collect limited information such as your IP address, browser and device type, operating system, pages requested, referring page, access date and time, and security or server-log information. This information may be used to operate, secure, troubleshoot, and understand the general performance of the Site.

Client and transaction information

If Torbia accepts an engagement, we may collect additional business-contact, contract, billing, transaction, project-management, and service-delivery information. The relevant agreement may address additional confidentiality and information-handling obligations.

3. How we use information

We may use information to:

• Receive, review, and respond to research requests and inquiries;
• Determine whether a project fits Torbia’s services and capabilities;
• Clarify a question and prepare a scope, proposal, agreement, or project plan;
• Provide market research, competitive intelligence, opportunity analysis, and related services;
• Communicate about requests, projects, deliverables, and administrative matters;
• Maintain appropriate business, contractual, accounting, and compliance records;
• Operate, improve, troubleshoot, and secure the Site;
• Detect spam, misuse, fraud, or security incidents;
• Protect Torbia’s rights, users, and services and enforce agreements;
• Comply with legal obligations and lawful requests; and
• Carry out another disclosed or authorized purpose.

4. Cookies and similar technologies

The Site may use cookies or similar technologies necessary for core functions, security, preferences, and technical operation. Hosting and security providers may also maintain technical logs as part of their services.

Torbia does not currently use personal information collected through the Site for targeted advertising. If nonessential analytics, advertising, or marketing technologies are introduced later, this policy and any required cookie notice or consent mechanism will be updated before activation.

You can control cookies through your browser settings, although blocking certain cookies may affect Site functionality.

5. How we disclose information

Service providers. We may share limited information with vendors that support hosting, security, email, cloud storage, customer relationship management, project management, accounting, research, productivity, or other operations.

Professional advisers. We may disclose information to attorneys, accountants, insurers, auditors, or other professional advisers where reasonably necessary.

Legal and safety reasons. We may disclose information when reasonably required by law or legal process, or when necessary to protect the rights, property, safety, or security of Torbia, clients, Site users, or others.

Business transactions. Information may be disclosed or transferred in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate requirements.

With your direction. We may disclose information when you request, authorize, or consent to the disclosure.

6. Research, cloud, and technology providers

Torbia may use third-party research, productivity, cloud, and technology providers to support business operations and service delivery. When providers process personal information on Torbia’s behalf, we seek to limit the information provided to what is reasonably necessary for the task and evaluate safeguards based on the nature of the information and service.

Do not submit trade secrets or other highly sensitive business information through the general research-request form. Information requiring special handling should be discussed only after appropriate engagement and confidentiality terms are in place.

7. Data retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, evaluate or perform an engagement, maintain appropriate records, resolve disputes, enforce agreements, and meet legal obligations.

When information is no longer reasonably necessary, Torbia may delete, anonymize, or securely dispose of it. Retention periods may vary based on the information, relationship, contractual requirements, and applicable law.

8. Data security

Torbia uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. Measures may include access restrictions, authentication controls, secure connections, software updates, backups, and security monitoring appropriate to our operations.

No website, transmission method, or storage system can be guaranteed to be completely secure. Please use care when deciding what information to submit online.

9. Your privacy choices and rights

Depending on where you live and applicable law, you may have rights to:

• Confirm whether Torbia processes personal information about you;
• Access or correct certain personal information;
• Request deletion of certain personal information;
• Restrict or object to certain processing;
• Receive a portable copy of certain information;
• Withdraw consent where processing depends on consent; or
• Request review of a privacy-rights decision where applicable.

You may opt out of promotional emails using the unsubscribe method in the message or by contacting us. Necessary service-related communications may still be sent.

To make a request, email privacy@torbia.com. Torbia may need to verify your identity and request information reasonably necessary to process the request. Rights and exceptions vary by jurisdiction.

10. Children’s privacy

The Site and Torbia’s services are intended for businesses and adult decision-makers. They are not directed to children under 13, and Torbia does not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided information, contact privacy@torbia.com.

11. Third-party links and services

The Site may link to third-party websites or services. Torbia does not control and is not responsible for the privacy, security, content, or practices of those third parties. Review their privacy policies before providing information.

12. Changes to this policy

We may update this policy to reflect changes in the Site, services, technology, vendors, business practices, or applicable requirements. The revised policy will be posted here with an updated “Last updated” date. We may provide additional notice of material changes where appropriate or required.

13. Contact Torbia

For questions or requests relating to this Privacy Policy or Torbia’s handling of personal information: